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FAQ's

Q: How do I order?

We offer several convenient ways to order. Orders through our secure website, www.barellecosmetics.com, are convenient and receive the quickest handling. You can also order through one of our Beauty Advisors at 1-954-590-3295 (toll free). You can also order by email to sales@barellecosmetics.com or by fax to 1-954-545-6939. Your choice. For more detailed information on how to order, see "How to Order" in our Policies section.

Q: What information do you need to complete my order?

We need your name, shipping address, phone number and email address (if you have one). We also need to know which items you wish to order and the quantity you'd like. We will also need your payment. If you are ordering through our website, barellecosmetics.com, our website will prompt you to enter all of the required information. If you are ordering by phone, our Beauty Advisor will take all the information from you. If you are ordering by fax or email and paying by credit card, we will also need to get your name as it appears on your credit card, your credit card number and expiration date and your billing address (only if different from your shipping address). We recommend that you provide your credit card information over the phone by calling us at 1-954-590-3295 if you are emailing or faxing your order, as those are not secure methods of transmitting your credit card information.

Q: How do you handle gift purchases?

We ask that you notify us if we are shipping a gift, so that we do not include an invoice showing how much you paid. To do so, please call one of our Beauty Advisors at 1-954-590-3295 or email us at sales@barellecosmetics.com. Also contact us through one of those methods if you'd like to make any other special arrangements for your gift purchase.

Q: How do I pay?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), Paypal, Money Order and even Personal Checks. We do not accept Money Orders or Checks for online orders. Payment by Money Order or Check will cause a delay in filling your order until the funds clear in our bank account. Payments through Paypal from your bank account may also cause a short delay as the funds clear. Website payments are made at the time you order, right through our website. Credit card payments for phone orders will be taken over the phone. Money Orders and Checks are mailed to us. You can pay through Paypal for any order type. Paypal will send us an email with the payment. For more detailed information on Payments, please see the Payment Methods section in our Policies.

Q: Will I have to pay sales tax?

By law, we collect sales tax on orders shipped within Florida. We are located in Broward County, Florida, which has a 6% sales tax rate. We do not currently collect sales tax on orders shipped to addresses outside Florida.

Q: Is my personal information secure with you?

Absolutely. We know you will not do business with us if you don't trust us. Our website and its portal to Authorize.net, our payment processor, are secured by SSL technology, which protects your information from being intercepted during transmission. We will NEVER sell, rent or otherwise hand over any of your personal information to any third party, unless required to do so by law. The only outside party who will have access to your information is Authorize.net if you make a credit card payment through our website or through one of our Beauty Advisors. If you choose to pay by Paypal, you will first have to create an account with them and provide your information directly to them. We believe that Authorize.net and Paypal both have state-of-the-art practices to secure your personal information. We highly advise that you not provide your credit card information by email or fax, as we do not believe those methods to be secure. If you choose to order by email or fax, we advise you to call us with your credit card information at 1-954-590-3295, or to provide a return phone number for a Beauty Advisor to call you to take your credit card information. For more information on our security and privacy practices, please see our Security and Privacy sections under Policies.

Q: If I'm using Paypal, to what email address do I direct my payment?

info@barellecosmetics.com

Q: Where do I send Money Orders or Checks?

Barelle Cosmetics & Skincare Order Processing Department 4100 North Powerline Road Suite R-3 Pompano Beach, FL 33073

Q: How do I get beauty advice?

The fastest way to get advice is to call one of our Beauty Advisors at 1-954-590-3295. If the Advisor cannot answer your question on the spot, they will get it answered for you. Tough questions may need to be referred to our Beauty Genius, Virginia Alexander. Since there is only one Virginia, she may take up to 24 hours to respond. If you prefer to email your question, please send it to advice@barellecosmetics.com. We will also be providing loads of Beauty Advice on our website, in our blog, in our newsletter and in our videos. We are on Facebook, Twitter and YouTube, so friend us on Facebook, follow us on Twitter, and subscribe to our YouTube channel to get the newest tips and tricks as soon as they are released. Please see the section on Beauty Advice in our Policies for more detailed information.

Q: What kind of advice can I get?

We do our best to provide answers to all your beauty questions. Since, we cannot see you face-to-face, it may be difficult to choose shades of color cosmetics for you. We are best able to answer questions about how to properly use our products, how to apply them, what's the best type of brush to use with a particular product, what skincare products to use for your skin type, etc. Please see the section on Beauty Advice in our Policies for more detailed information.

Q: Are you on Facebook, Twitter or YouTube?

All of the above. Friend us, follow us, subscribe to us. However you want to find us, we want to be there. We will be notifying our friends, followers and subscribers whenever we release new blog entries, newsletters, videos, new products, etc. Our Beauty Genius, Virginia Alexander, is really excited to share her expertise with you through all of these channels. We will also provide you with special deals and discounts through Facebook and Twitter.

Q: How much do you charge for shipping?

A flat fee of $5.95 for orders under $25. Shipping is free on orders of $25 or more. Special shipping arrangements, such as overnight shipping, may require an additional fee which is usually dependent upon the weight of the order.

Q: Where do you ship?

We currently ship only within the 50 United States and US Territories. We ship to PO boxes and APO/FPO addresses. We have a licensing agreement with a group who plans to ship within Canada shortly. Our licensees also have longer term plans to ship in Mexico, Central and South America and the Caribbean.

Q: Do you ship to PO boxes and APO/FPO addresses?

Gladly.

Q: What shipping methods do you offer?

We ship most orders via USPS Priority Mail, except for a few items that contain potentially flammable substances, which are sent USPS Parcel Post (Ground Mail), as they may not fly on an airplane. Also, we may choose to send very light orders via USPS First Parcel. For overnight shipping or other special arrangements, please call us at 1-954-590-3295. We do not offer overnight shipping on our website.

Q: Where do you ship from?

We ship from Pompano Beach, Florida, 33073.

Q: How long will it take to get my order?

We carefully and expeditiously pack your orders Monday through Friday. Orders received after 4pm EST are considered received on the next business day. We take 1-3 business days to complete an order, once received. We ship almost everything USPS Priority Mail, except for a few items that contain potentially flammable substances, which are sent USPS Parcel Post (Ground Mail), as they may not fly on an airplane. We may choose to send orders under 13 ounces via USPS First Parcel. Priority Mail orders can be expected to arrive 2-3 days after they are shipped. Parcel Post orders can be expected to arrive 5-14 days after they are shipped, depending on how far you are from Pompano Beach, Florida. Even orders to California usually get there within a week, but we have had orders that have literally taken 2 weeks to get to California via Parcel Post, so we ask that our good friends out west please be patient. First Parcel orders can be expected to arrive 2-5 days after they are shipped, depending on how far you are from Pompano Beach, Florida.

Q: What is your return policy?

If you are not completely wowed and pleased by anything you order from us, we'll take it back if returned to us within 90 days – no hassles and no questions asked. We stand behind every single product we sell. Our products have been used and loved by our loyal customers for many years, and have been tested on the streets, at home, in offices and at formal occasions, everywhere. If you are one of the few that doesn't have an enjoyable experience with a product, just send it back for a full refund, minus shipping charges, if any. If you received the wrong product, or the product arrived damaged, please call us to let us know before you return it. Our phone number is 1-954-590-3295.

Q: What must I include with my return?

The easiest way to give us everything we need to process your return is to print out a copy of your email receipt, and include it with the item(s) you are returning with a note on it stating whether you want the product replaced or a refund. We'd love to know why you're making the return to help us serve our customers better in the future, but you are not required to tell us. Our return policy is hassle-free. If you do not have a copy of your email receipt, call us at 1-954-590-3295 or email us at sales@barellecosmetics.com and we will be happy to fax or email you a copy.

Q: Where do I send my return?

Barelle Cosmetics & Skincare Returns Department 4100 North Powerline Road Suite R3 Pompano Beach, FL 33073

Q: How do I stay apprised of discounts, sales, coupons and new product releases?

We distribute news about discounts, sales, coupons and new product releases through several methods. We have a newsletter, a blog, a Facebook page and a Twitter account. We highly recommend that you become a fan on Facebook for exclusive discounts and promotions, and advance product and sale announcements. You may also follow us on Twitter, as we will also notify you of many discounts and promotions there, as well. We like Facebook and Twitter, because we want to have a more personal relationship with our customers. Facebook and Twitter are communities, and we think they're more fun than email. Don't worry if you don't like Facebook and Twitter. If you choose to remain on our email list, you'll receive plenty of pertinent information and discount opportunities.

Q: What types of email will I receive from you?

When you order from us, you'll receive an email invoice showing what you ordered, how much you paid and other information pertinent to the order. You will also get an email when your order is shipped. Additionally, we may contact you with sale notifications, discount offers, new product announcements and order reminders. Subscribers to our blog or newsletter may also receive notifications of new blog entries, newsletters, and new educational or promotional videos.

Q: How do I remove myself from your email list?

If you want to discontinue receiving emails from us, please send a message to info@barellecosmetics.com with “REMOVE” in the subject field. In that case, the only email you will get from us will be related to an order, such as order confirmation and order status updates.

Q: How can I contact you?

We'd love to hear from you! You can contact us any of the following ways: Regular Mail: Barelle Cosmetics & Skincare 4100 North Powerline Road Suite R3 Pompano Beach, FL 33073 Telephone: 1-954-590-3295 Fax: 1-954-545-6939 Email for General Inquiries: info@barellecosmetics.com Email for Orders/Returns: sales@barellecosmetics.com Email for Beauty Advice: advice@barellecosmetics.com

Q: What are your hours of operation?

We are open Monday through Friday, 9am-4pm Eastern Time.

About Barelle Cosmetics