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Policies

How to Order

Convenience is our middle name.  We offer you several ways to order.  Right here on our website works for us, if it works for you.  We believe ordering through our website is the safest way to order, because your information is secured by SSL technology, and nobody will ever see your full credit card number.

If you are not tech-savvy, or just don't like the online shopping experience, call one of our helpful Beauty Advisors who are happy to take your order over the phone.  Our phone number is 954-590-3295.  Our Beauty Advisors can also help answer any of your questions.  If we can't answer your question on the spot, we will get it answered for you promptly.  Tough questions that have to be referred to our Beauty Genius, Virginia Alexander, may take up to 24 hours to answer.  If you have a coupon code to apply to the order, please remember to provide it to the Beauty Advisor.

If you prefer to order by email, send your order to sales@barellecosmetics.com.  Make sure to include your name, shipping address, phone number and email address.  Also include the items you wish to order and the quantity you'd like.  We highly recommend that you request us to call you back for your credit card information, as email is not a secure method of transmission.  We can also provide you a total, so you don't have to do the math.  If you have a coupon code, include that as well, so we can apply the discount.  If you insist on providing your credit card information by email, we'll need the name as it appears on the card, the number, the expiration date, and the billing address, if different from the shipping address.

If fax is your thing, fax your order to 1-954-545-6939.  Fax method has the same requirements as email, so please see the paragraph immediately above for the information you will need to provide.

We accept Visa, Mastercard, American Express, Discover or Paypal for all order methods.  Money Orders or Personal Checks are accepted as payment with any order method, except for orders over the website.  Please see the section immediately below on Payment Methods for more information.

Payment Methods

We let you pay the way you want to.  We accept Visa, Master Card, American Express, Discover and Paypal.  We also accept Money Orders and even Personal Checks.  Payment by Money Order or Check will delay shipping of your order until the funds clear through our bank.

A good alternative to paying by check, is paying through Paypal.  We get the payment much faster, so we can process your order faster.  Paypal accounts are free and secure.  You won't have to provide any of your bank information on our site.  You will have to provide it to Paypal, but they are trusted by millions around the world.  Just go to Paypal.com to set up your account.  They are very secure, and you can make payments to us right from your checking account through Paypal.com.  Just direct any payments to us through Paypal to sales@barellecosmetics.com

Unfortunately, we do not accept Money Order or Check payments through our website, so you will have to order by phone, email or fax if you are using those payment methods.

Money Orders or Checks must be made payable to “Barelle Cosmetics”.  Please write your phone number on the Money Order or Check, just in case.

Send Money Orders or Checks to:
Barelle Cosmetics & Skincare
Order Processing Department
4100 North Powerline Road
Suite R-3
Pompano Beach, FL 33073

Beauty Advice

What really separates Barelle from everyone else in the beauty world is that we will go out of our way to educate you. Our Beauty Genius, Virginia Alexander, is one of the world's foremost experts on cosmetics and skincare. She is a Master Cosmetologist, and an industry veteran for over 30 years. She knows everything there is to know about cosmetics and skincare.  She oversees our Beauty Advisors to ensure that you are getting the solid beauty advice you need.

To get the answer to almost any beauty question you may have, we recommend you call one of our Beauty Advisors at 954-590-3295.  If you prefer, you can reach our Beauty Advisors by email at advice@barellecosmetics.com.  If our Beauty Advisors cannot answer any question you may have, they will refer it to Virginia.  Because we only have one of her, she probably won't respond to you directly.  Most often, her response will be relayed to you through one of our Beauty Advisors, by phone or email.

Because we are not seeing you face to face, we can't necessarily answer every question you may have.  For example, it may be hard for us to recommend a specific shade of makeup for you, or to choose color cosmetics for you.  We can definitely advise you on the best skincare products for your skin type, what kind of brush to use for the eyeshadow effect you are trying to achieve and so on.

We also plan to release loads of great beauty advice to you by blog, newsletter and video.  In time, you will be able to access all of the beauty tips, tricks and advice you can handle right from our website, by subscribing to our newsletter, and by connecting with us on Facebook, Twitter and YouTube.

Sales Tax Policy

By law, we collect sales tax on orders shipped within Florida.  We are located in Broward County, Florida, which has a 6% sales tax rate. We do not currently collect sales tax on orders shipped to addresses outside Florida.

Security

We are very serious about securing your sensitive information.  We understand that your trust is crucial to the long, harmonious relationship we hope to have with you.  We believe that ordering through our website is actually the safest way to order.  Our ordering process is secured by SSL technology, which safeguards your information as it is transferred from your computer to ours.  Nobody ever sees your credit card number.  Once you place your order, our staff can only access the last 4 numbers of your credit card.

If you place your order by phone, our staff will take your credit card number and will process your transaction either over our secure website, or directly over our merchant processor Authorize.net's secure website.  Authorize.net is one of the biggest online processors of credit card transactions, and is an industry leader in transaction security.

If you order by email or fax, we recommend that you provide your phone number to us in the email to call you back for your credit card information.  Transmitting your credit card information via email or fax is not recommended, as it is not as secure as placing the order through our SSL-secured website.

If you're still worried about online security, Paypal is trusted by millions around the world.  You just need to set up a free account with them.  We accept Paypal as a method of payment for any order method.  If you choose Paypal to pay for your website order, our website will bring you right to Paypal.com, and Paypal will send you back when you have completed your payment.  You never have to input your credit card information on our site.  Paypal sends the payment from your account to ours.  If you order by phone, email or fax, just direct your Paypal payment to sales@barellecosmetics.com, and make sure that you include your valid shipping address and let us know how you placed your order so that we can put the order and payment together.

Shipping Policies

Barelle Cosmetics & Skincare is currently only shipping to our fabulous customers in the United States and US Territories.  We have a licensing agreement with a group in Canada who is developing a website for our friends up north.  Canadians, stay tuned.

We ship from Pompano Beach, Florida, 33073.  We carefully and expeditiously pack your orders Monday through Friday.  Orders received after 4pm EST are considered received on the next business day.  We take 1-3 business days to complete an order, once received.

We ship almost everything USPS Priority Mail, except for a few items that contain potentially flammable substances, which are sent USPS Parcel Post (Ground Mail), as they may not fly on an airplane.  We may choose to send orders under 13 ounces via USPS First Parcel.  Priority Mail orders can be expected to arrive 2-3 days after they are shipped.  Parcel Post orders can be expected to arrive 5-14 days after they are shipped, depending on how far you are from Pompano Beach, Florida.  Even orders to California usually get there within a week, but we have had orders that have literally taken 2 weeks to get to California via Parcel Post, so we ask that our good friends out west please be patient.  First Parcel orders can be expected to arrive 2-5 days after they are shipped, depending on how far you are from Pompano Beach, Florida.

For overnight shipping or other special arrangements, please call us at 954-590-3295.

All orders of $25 or more are shipped free.  Orders under $25 are shipped for a flat fee of $7.95.  We realize that $7.95 sounds high for shipping low weight orders like a single pencil, for example.  The problem with small orders, is that it takes a significant amount of time and energy to fill them.  We need to pick the item in our warehouse, pack it, create a label, affix the label and get it ready for shipping.  Then, of course, we have to pay the postage.  A lot of fuss for a small order, right?  Therefore, why not just add another pencil or two to your order and get free shipping?  Works out better for everyone.

100 % Satisfaction Guaranteed Return Policy

If you are not completely wowed and pleased by anything you order from us, we'll take it back if returned to us within 90 days– no hassles and no questions asked.  We stand behind every single product we sell.  Our products have been used and loved by our loyal customers for many years, and have been tested on the streets, at home, in offices and at formal occasions, everywhere.  If you are one of the few that doesn't have an enjoyable experience with a product, just send it back for a full refund, minus shipping charges, if any.

The easiest way to give us everything we need to process your return is to print out a copy of your email receipt, and include it with the item(s) you are returning with a note on it stating whether you want the product replaced or a refund. We'd love to know why you're making the return to help us serve our customers better in the future, but you are not required to tell us. Our return policy is hassle-free. If you do not have a copy of your email receipt, call us at 954-590-3295 or email us at sales@barellecosmetics.com and we will be happy to fax or email you a copy.

Our return address is:

Barelle Cosmetics & Skincare
Returns Department
4100 North Powerline Road
Suite R-3
Pompano Beach, FL 33073

If you received the wrong product, or the product arrived damaged, please call us to let us know before you return it.  Our phone number is 954-590-3295.

Privacy

Your privacy is of utmost importance to us.  Simply put, we will NEVER sell, rent or otherwise hand over any of your personal information to any third party, unless required to do so by law.

There is one exception to that rule.  If we are processing a credit card charge for you, we must share  your information with Authorize.net, our secure merchant processor.  Please follow this link to view Authorize.net's Privacy Policy:

http://www.authorize.net/company/privacy/

If you are using Paypal to process your payment, we do not share your information with Authorize.net.

Email Policy

We don't like spam any more than you do.  We do like to keep in touch with our customers, and we occasionally send our customers email, whether it be sale notifications, discount offers, new product announcements and order reminders.  Subscribers to our blog or newsletter may also receive notifications of new blog entries, newsletters, and new educational or promotional videos.  If you want to discontinue receiving emails from us, please send a message to info@barellecosmetics.com with “REMOVE” in the subject field.  In that case, the only email you will get from us will be related to an order, such as order confirmation and order status updates.

Contact Us

We'd love to hear from you!  You can contact us any of the following ways:

Regular Mail:
Barelle Cosmetics & Skincare
Order Processing Department
4100 North Powerline Road
Suite R-3
Pompano Beach, FL 33073

Telephone:
1-954-590-3295

Fax:
1-954-545-6939

Email:
General Inquiries: info@barellecosmetics.com
Orders/Returns: sales@barellecosmetics.com
Beauty Advice: advice@barellecosmetics.com
Website: www.barellecosmetics.com

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Hours of Operation

We are open Monday through Friday, 9am-4pm Eastern Time.

About Barelle Cosmetics