Cart
Items: 0
Total: $0.00

FAQ's

Some basic Barelle and beauty frequently asked questions.

  1. How do I order?
  2. What information do you need to complete my order?
  3. How do you handle gift purchases?
  4. How do I pay?
  5. Will I have to pay sales tax?
  6. Is my personal information secure with you?
  7. If I'm using Paypal, to what email address do I direct my payment?
  8. How do I get beauty advice?
  9. What kind of advice can I get?
  10. Are you on Facebook, Twitter or YouTube?
  11. How much do you charge for shipping?
  12. Do you ship to PO boxes and APO/FPO addresses?
  13. What shipping methods do you offer?
  14. Where do you ship from?
  15. How long will it take to get my order?
  16. What is your return policy?
  17. Where do I send my return?
  18. How do I stay apprised of discounts, sales, coupons and new product releases?
  19. What types of email will I receive from you?
  20. How do I remove myself from your email list?
  21. How can I contact you?

Q: How do I order?

We offer a couple of convenient ways to order. Orders through our secure website, www.barellecosmetics.com, are convenient and receive the quickest handling. You can also order by contacting us at 561-489-9795. For more detailed information on how to order, see "How to Order" in our Policies section.

Q: What information do you need to complete my order?

We need your name, shipping address, phone number and email address (if you have one). We also need to know which items you wish to order and the quantity you'd like. We will also need your payment. If you are ordering through our website, barellecosmetics.com, our website will prompt you to enter all of the required information. If you are ordering by phone, our Beauty Advisor will take all the information from you.

Q: How do you handle gift purchases?

We ask that you notify us if we are shipping a gift, so that we do not include an invoice showing how much you paid. To do so, please call us at 561-489-9795 or email special instructions to info@barellecosmetics.com

Q: How do I pay?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal for online orders. Website payments are made at the time you order, securely through our website.

Q: Will I have to pay sales tax?

By law, we collect sales tax on orders shipped within Florida. We are located in Broward County, Florida, which has a 6% sales tax rate. We do not currently collect sales tax on orders shipped to addresses outside Florida.

Q: Is my personal information secure with you?

Absolutely. We know you will not do business with us if you don't trust us. Our website and its portal to Authorize.net, our payment processor, are secured by SSL technology, which protects your information from being intercepted during transmission. We will NEVER sell, rent or otherwise hand over any of your personal information to any third party, unless required to do so by law. The only outside party who will have access to your information is Authorize.net if you make a credit card payment through our website or through one of our Beauty Advisors. If you choose to pay by Paypal, you will first have to create an account with them and provide your information directly to them. We believe that Authorize.net and Paypal both have state-of-the-art practices to secure your personal information. We highly advise that you not provide your credit card information by email or fax, as we do not believe those methods to be secure. If you choose to order by email or fax, we advise you to call us with your credit card information at 1-954-590-3295, or to provide a return phone number for a Beauty Advisor to call you to take your credit card information. For more information on our security and privacy practices, please see our Security and Privacy sections under Policies.

Q: If I'm using Paypal, to what email address do I direct my payment?

info@barellecosmetics.com

Q: How do I get beauty advice?

The fastest way to get advice is to email us at info@barellecosmetics.com.

Q: What kind of advice can I get?

We do our best to provide answers to all your beauty questions. Since we cannot see you face-to-face, it may be difficult to choose shades of color cosmetics for you. We are best able to answer questions about how to properly use our products, how to apply them, what's the best type of brush to use with a particular product, what skincare products to use for your skin type, etc.

Q: Are you on Facebook, Twitter or YouTube?

All of the above. Friend us, follow us, subscribe to us. However you want to find us, we want to be there. We will be notifying our friends, followers and subscribers whenever we release new blog entries, newsletters, videos, new products, etc. Our Beauty Genius, Virginia Alexander, is really excited to share her expertise with you through all of these channels. We will also provide you with special deals and discounts through Facebook and Twitter.

Q: How much do you charge for shipping?

Domestic Shipments: A flat fee of $3.95 for orders under $25. Shipping is free on orders of $25 or more. Special shipping arrangements, such as overnight shipping, will require an additional fee which is usually dependent upon the weight of the order. For special shipping arrangements, call 561-489-9795. International Shipments: Currently a flat charge of $12.95 for all eligible countries.

Q: Do you ship to PO boxes and APO/FPO addresses?

Gladly.

Q: What shipping methods do you offer?

Domestic Shipments: We choose the shipping option, based on the weight of the package, whether it is FREE SHIPPING for orders of $25 and more, or our $3.95 FLAT RATE shipping for orders under $25. We ship by USPS First Class Mail if the package is under 1 lb. If the package is 1 lb or more, it goes by USPS Priority Mail. For overnight shipping or other special arrangements, please call us at 561-489-9795. We do not offer overnight shipping on our website. International Shipments: We currently offer a special flat rate of $12.95 shipping to the following countries: Australia Belgium Brazil Canada Denmark France Ireland New Zealand Norway Portugal Romania Scotland Spain Sweden United Kingdom

Q: Where do you ship from?

We ship from Boynton Beach, Florida, 33472.

Q: How long will it take to get my order?

We carefully and expeditiously pack your orders Monday through Friday. Orders received after 4pm EST are considered received on the next business day. We take 1-3 business days to complete an order, once received. Orders under 1 lb are shipped via USPS First Class Mail, and are estimated to take 3-7 days AFTER THE ORDER IS PACKED AND SHIPPED, which takes 1-3 days. Orders 1lb and over are shipped via USPS Priority Mail, which can be expected to arrive 2-3 days AFTER THE ORDER IS PACKED AND SHIPPED. We ship from Pompano Beach, Florida 33073.

Q: What is your return policy?

If you are not completely pleased with any product, or if it is the wrong product or is damaged we'll take it back or exchange within 30 days. Before returning, please contact us at info@barellecosmetics.com or call 561-489-9795. In many instances we may allow a refund or exchange without the hassle and expense of actually having to return an item. International returns are especially expensive and we will each in the most cost-effective/efficient way possible. Barelle believes our return policies are among the most "Customer Friendly" around.

Q: Where do I send my return?

In the event an actual return is deemed appropriate, send to: Barelle Cosmetics-Returns 8048 Desmond Drive Boynton Beach, FL 33472 Customer is responsible for the return shipping cost, except in the case of a wrong or damaged product.

Q: How do I stay apprised of discounts, sales, coupons and new product releases?

We distribute news about discounts, sales, coupons and new product releases through several methods. We have a newsletter, a blog, a Facebook page and a Twitter account. We highly recommend that you become a fan on Facebook for exclusive discounts and promotions, and advance product and sale announcements. You may also follow us on Twitter, as we will also notify you of many discounts and promotions there, as well. We like Facebook and Twitter, because we want to have a more personal relationship with our customers. Facebook and Twitter are communities, and we think they're more fun than email. Don't worry if you don't like Facebook and Twitter. If you choose to remain on our email list, you'll receive plenty of pertinent information and discount opportunities.

Q: What types of email will I receive from you?

When you order from us, you'll receive an email invoice showing what you ordered, how much you paid and other information pertinent to the order. You will also get an email when your order is shipped. Additionally, we may contact you with sale notifications, discount offers, new product announcements and order reminders. Subscribers to our blog or newsletter may also receive notifications of new blog entries, newsletters, and new educational or promotional videos.

Q: How do I remove myself from your email list?

If you want to discontinue receiving emails from us, please send a message to info@barellecosmetics.com with “REMOVE” in the subject field. In that case, the only email you will get from us will be related to an order, such as order confirmation and order status updates.

Q: How can I contact you?

We'd love to hear from you! You can contact us any of the following ways: Regular Mail: Barelle Cosmetics & Skincare, 8048 Desmond drive, Boynton Beach, FL 33472 Telephone: 561-489-9795 Email for General Inquiries: info@barellecosmetics.com


About Barelle Cosmetics